FAQ
Frequently Asked Questions (FAQ)
1. What is NST Clothing?
NST Clothing stands for “No Stress Today” and “No Stress Tomorrow.” We focus on creating high-quality, stylish apparel that embodies a positive and relaxed outlook on life. Our collections feature casual, surf, and beach-inspired luxury wear.
2. What shipping options do you offer?
We offer free shipping on all orders within the United States, including Alaska, Hawaii, Puerto Rico, and unincorporated territories. All orders are shipped using economy shipping methods through carriers such as USPS, UPS, and DHL.
3. How long will it take to receive my order?
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. Estimated transit times are 5-8 business days after your order has been shipped. Please note that shipping to Alaska, Hawaii, Puerto Rico, and unincorporated territories may take additional time.
4. Can I track my order?
Yes, you will receive a shipment confirmation email once your order has been shipped, which will include your tracking number. You can use this number to track your package through the carrier’s website. Please note that the tracking information may take up to 24 hours to become active.
5. Do you ship to P.O. Boxes or APO/FPO addresses?
We can ship to P.O. Boxes using USPS. Please ensure that your address is entered correctly at checkout to avoid any delivery issues. Currently, we do not ship to APO/FPO addresses.
6. What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Items must be in the same condition that you received them: unworn or unused, with tags, and in their original packaging. A $5 fee will be deducted from your refund to cover return shipping costs.
7. How do I submit a return request?
To initiate a return, please follow these steps:
• Log in to your account.
• Select the order you wish to return.
• Choose the items to return.
• Provide a reason for the return and any additional notes.
• Submit your request.
If your return request is approved, you will receive an email with detailed shipping instructions and a return shipping label. Once the product is returned and processed, your refund will be issued.
8. Are there any items that cannot be returned?
Certain types of items cannot be returned, such as perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, and gases. We also do not accept returns on sale items or gift cards.
9. How do I exchange an item?
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
10. What should I do if I receive a defective or incorrect item?
Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right.
11. How do I care for my NST Clothing items?
To ensure the longevity of your NST Clothing items, we recommend following the care instructions provided on the label of each garment. Generally, we suggest washing items in cold water and hanging them to dry to preserve the fabric and print quality.
12. Can I cancel or modify my order after it has been placed?
Once an order has been placed, we begin processing it immediately to ensure timely delivery. If you need to cancel or modify your order, please contact us as soon as possible at info@nstclothingofficial.com. While we cannot guarantee changes, we will do our best to accommodate your request.
13. Do you offer gift wrapping or packaging?
At this time, we do not offer gift wrapping or special packaging services. However, our standard packaging ensures that your items arrive safely and securely.
14. Are your products ethically made?
We are committed to ethical manufacturing practices and work with suppliers who adhere to fair labor standards. Our goal is to provide high-quality products while ensuring fair treatment of workers throughout our supply chain.
15. Do you offer discounts or promotions?
We occasionally offer discounts and promotions to our customers. To stay updated on our latest offers, sign up for our newsletter or follow us on social media.
16. How can I stay updated on new products and collections?
To stay informed about our latest products, collections, and exclusive offers, subscribe to our newsletter and follow us on Instagram and TikTok.
17. How can I contact NST Clothing?
If you have any questions or need assistance with your order, please contact us at info@nstclothingofficial.com.
1. What is NST Clothing?
NST Clothing stands for “No Stress Today” and “No Stress Tomorrow.” We focus on creating high-quality, stylish apparel that embodies a positive and relaxed outlook on life. Our collections feature casual, surf, and beach-inspired luxury wear.
2. What shipping options do you offer?
We offer free shipping on all orders within the United States, including Alaska, Hawaii, Puerto Rico, and unincorporated territories. All orders are shipped using economy shipping methods through carriers such as USPS, UPS, and DHL.
3. How long will it take to receive my order?
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. Estimated transit times are 5-8 business days after your order has been shipped. Please note that shipping to Alaska, Hawaii, Puerto Rico, and unincorporated territories may take additional time.
4. Can I track my order?
Yes, you will receive a shipment confirmation email once your order has been shipped, which will include your tracking number. You can use this number to track your package through the carrier’s website. Please note that the tracking information may take up to 24 hours to become active.
5. Do you ship to P.O. Boxes or APO/FPO addresses?
We can ship to P.O. Boxes using USPS. Please ensure that your address is entered correctly at checkout to avoid any delivery issues. Currently, we do not ship to APO/FPO addresses.
6. What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Items must be in the same condition that you received them: unworn or unused, with tags, and in their original packaging. A $5 fee will be deducted from your refund to cover return shipping costs.
7. How do I submit a return request?
To initiate a return, please follow these steps:
• Log in to your account.
• Select the order you wish to return.
• Choose the items to return.
• Provide a reason for the return and any additional notes.
• Submit your request.
If your return request is approved, you will receive an email with detailed shipping instructions and a return shipping label. Once the product is returned and processed, your refund will be issued.
8. Are there any items that cannot be returned?
Certain types of items cannot be returned, such as perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, and gases. We also do not accept returns on sale items or gift cards.
9. How do I exchange an item?
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
10. What should I do if I receive a defective or incorrect item?
Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right.
11. How do I care for my NST Clothing items?
To ensure the longevity of your NST Clothing items, we recommend following the care instructions provided on the label of each garment. Generally, we suggest washing items in cold water and hanging them to dry to preserve the fabric and print quality.
12. Can I cancel or modify my order after it has been placed?
Once an order has been placed, we begin processing it immediately to ensure timely delivery. If you need to cancel or modify your order, please contact us as soon as possible at info@nstclothingofficial.com. While we cannot guarantee changes, we will do our best to accommodate your request.
13. Do you offer gift wrapping or packaging?
At this time, we do not offer gift wrapping or special packaging services. However, our standard packaging ensures that your items arrive safely and securely.
14. Are your products ethically made?
We are committed to ethical manufacturing practices and work with suppliers who adhere to fair labor standards. Our goal is to provide high-quality products while ensuring fair treatment of workers throughout our supply chain.
15. Do you offer discounts or promotions?
We occasionally offer discounts and promotions to our customers. To stay updated on our latest offers, sign up for our newsletter or follow us on social media.
16. How can I stay updated on new products and collections?
To stay informed about our latest products, collections, and exclusive offers, subscribe to our newsletter and follow us on Instagram and TikTok.
17. How can I contact NST Clothing?
If you have any questions or need assistance with your order, please contact us at info@nstclothingofficial.com.